FREQUENTLY ASKED QUESTIONS
Here are answers to some of the most frequently asked questions. Please choose from one of the following categories: PRODUCT QUESTIONS, ORDER AND SHIPPING QUESTIONS, and ODDS AND ENDS. If you strike out with your search you may use the form at the end to submit your particular question to customer service.
SHIPPING AND ORDER QUESTIONS
Q: I live locally. May I pick up my order at your headquarters ? Do you offer overnight / next day shipping?
A: No. Our shipping system is automated making it unmanageable to handle custom shipping requests. We apologize for this inconvenience.
Q: Where can I buy URBAN ARMOR GEAR products in Europe?
A: You can always order through or website directly. But other options include Amazon UK or take a look at our list of authorized retailers in your area.
Q: Will you mark my shipment as a gift so that I may avoid incurring duty charges?
A: No. This is a common request and unfortunately it would be unethical (not to mention illegal) for us to report this information on our shipments. Please see our shipping policy.
Q: Do you ship internationally? How long do shipments take?
A: We will ship to most countries for free; however, you will be responsible for any duties, taxes, or handling charges. International Shipments may take up to 21 days to arrive as they are shipped from either our US or Hong Kong warehouse. Please see our shipping policy for details.
Q: What carrier do you use for shipping?
A: We ship everything USPS first class or Hong Kong Post. For complete details please refer to our shipping policy.
Q: How do I return my product?
A: The process may be different depending on why you are returning it. Please see our product returns policy.
Q: I changed my mind and want a different color. Do you do exchanges?
A: Sorry, we do not do exchanges but if you bought your product through this website within the last 30 days, you can return it for a refund. Please see our product returns policy.
Q: What are your shipping costs?
A: Shipping costs within the United States from this website are free. International shipment costs may vary and you will be responsible for any duties, taxes, or handling charges. Please see our shipping policy.
ODDS AND ENDS
Q: Why do your selection of questions seems completely random?
A: Because they are! This is an organic document fueled by the inquisitive minds of intelligent people such as yourself.
Q: What is the meaning of life?
A: We don’t know. That’s up to you to find out for yourself. But we’re pretty sure it has something to do with this.